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Job Opportunities and Corporate Behavior

I’m a little light on my blogging these days. My company recently launched their latest flagship product, so I’m working overtime setting research projects in place for the next generation product line. Innovation takes work, remember? Don’t expect too many posts over the next few weeks.

So, I’ll provide some off-the-cuff comments on an interesting post by Pamela Slim courtesy of Guy Kowasaki. It’s sort of a wake-up call to large companies on responsible behavior. I agree with many aspects of the post—please read the whole thing.

One item that I’ll comment on is when Pamela criticizes companies because

many of your managers act betrayed when their employees tell them they want to leave the company.

I’ve managed some 40+ people and had about half a dozen quite over the past ten years. Some to pursue PhDs, some to start their own companies, some to join a startup. I’ve never been upset about their leaving because I’ve believed that they’re moving on to improve their lives or jobs or interests. Nothing wrong with that. If their current job was a great fit, they would have no reason to leave; if it wasn’t a great fit, good luck with other opportunities and make room for someone who is a better fit.

I’ve heard managers say that they are reluctant to let their employees attend conferences because they are worried that their employees will find other job opportunities there. That’s like a husband never taking their wife out in public because the wife might find someone better. If that’s what you have to do to keep your wife/employee, I feel sorry for the wife/employee because they’ve obviously been treated so poorly that they’ll bolt at the first opportunity. If I were trite, I’d cite Sting right now…

A friend who worked at a competitor once called me to ask if he could try to recruit away an employee of mine. I said go ahead, if you can make their life better than we can, good for you. It didn’t happen.

Pamela makes the point in her post that everyone is replaceable and that no job is secure. Sure, but just because someone is replaceable doesn’t mean that they aren’t valuable. This is a mistake that some companies make, devaluing employees because of replacability. Turnover is costly for companies, and some employees are very difficult to replace—particularly ones with expertise intrinsic to their job or industry. Much has been written about how to retain employees, and those theories go hand-in-hand with employee satisfaction and employee productivity. A happy employee is a productive employee is an employee not going anywhere. I’m tempted to make a crap circle demonstrating this concept, but I’m too tired.

Morals for Management

I just read this post over at The Innovation Insider, Fortune Magazine's blog on innovation. It summarizes a Wall Street Journal interview with Time Warner CEO Richard Parsons. They list "5 Tips From Richard Parsons for Managing in Times of Rapid Change."

Tip #2 is

Don't burn down the house to cash out.

I put this right up there with "Don't kill," "Don't steal" and "Don't lie." I guess I'm surprised that this is one of the top tips for managing by the CEO of Time Warner. Perhaps the Enron attitude detailed in The Smartest Guys in the Room is more pervasive that I previously thought.

Tip #3 is

Don't treat creative people like they are just cogs in a machine.

This is true, but I think it falls in my more general category of "understand what motivates your employees." If you follow my axiom, then you will find that creative employees have quite different expectations of what they want from work than non-creative employees. Creative employees don't want to be cogs and they don't want to just do what they're told, they want to contribute to the company in new ways in order to get satisfaction with from their job. If they don't, you risk them leaving for a job where they can be contribute creatively. The worst thing that you can say to a creative employee is to "keep your head down and just do your assigned job." The same holds for every other employee: understand what their motive for being at work is, and figure out how to optimally satisfy their motivation while satisfying the needs of their company.

To be fair to Richard Parsons, the 5 tips from Richard Parsons were probably inferred and extracted from his interview by some WSJ writer/editor without Parsons actually naming the tips himself.

Best Management Ideas Contest

Management Craft recently had a contest asking people to submit their most innovative management idea, and I won as one of three runners-up. I submitted an entry on the use of wikis at work, and as a result I get several interesting management books, including one written and signed by Lisa Haneberg, the person who writes the Management Craft blog.

I found out about the contest at the Slacker Manager blog--the author of that blog was one of the judges. The post at Management Craft that lists the contest results gives many of the submissions, all worth reading. Thanks to Lisa and the judges for the encouragement.

Here are the blogs of those involved in organizing and judging the contest, definitely worth checking out:
Management Craft
Slacker Manager
Genuine Curiosity
Random Thoughts from a CTO
Thinking Faster